Customer Support Representative

₹16T–₹20T a monthFull–time
We are looking for Customer Service Representative having 0-1 years of exp to manage calls, customer service inquirers, etc,

Main Activities:
• Open and maintain customer records by updating account information in the backend
• Maintain close contact with sales representatives to obtain information regarding product performance, service requirements and customer requests
• Resolve product or service problems by clarifying the customer's complaint / issues
• Prepares product or service reports by collecting and analysing customer information
• Contribute to team effort by accomplishing related results as required
• Manages the office and administration duties as per the Company policy

What are we looking for :
• Having Experience in international semi- voice calling process.
• Excellent verbal communication skills in English is a must
• Knowledge / understanding of online user behaviour
• Excellent telephone etiquette and ability to demonstrate professional grammar and diction is a must
• Proficient in using MS Office Software mainly Word, Excel, Outlook & PowerPoint with excellent documentation and presentation skills
• Possess an ability to establish a report with customers, identify their concerns and needs and provide effective solutions in a timely manner

·Shift timing will be of + hours between 6 PM to 6 AM

Offers:
• Excellent compensation — well above the market average
• Extensive opportunities for growth and professional development thanks to our mentoring system
• Alternate Saturdays working according to roster

Job Types: Full-time, Regular / Permanent

Salary: ₹16,000.00 - ₹20,000.00 per month

Schedule:
• Night shift

Ability to commute/relocate:
• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:
• Higher Secondary(12th Pass) (Preferred)

Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:
• Hindi (Preferred)
• English (Preferred)

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