• Managing a team of representatives offering customer support. • Overseeing the customer service process. • Resolving customer complaints brought to your attention. • Creating policies and procedures. • Planning the training and standardization of service delivery. • Selecting and hiring new staff. • Monitoring the work of individual representatives and of the team. • Conducting quality assurance surveys with customers and providing feedback to the staff. • Possessing excellent product knowledge to enhance customer support. • Maintaining a pleasant working environment for your team. Job Types: Full-time, Regular / Permanent, Fresher Salary: ₹13,000.00 - ₹18,000.00 per month Benefits: • Flexible schedule • Health insurance • Provident Fund Schedule: • Day shift • Fixed shift • Morning shift Supplemental pay types: • Yearly bonus Ability to commute/relocate: • Noida, Noida - 201304, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Education: • Higher Secondary(12th Pass) (Preferred) Experience: • total work: 1 year (Preferred) • Customer service: 1 year (Preferred) Language: • English (Preferred) • Hindi (Preferred