Call Center Executive

We are hiring

Position- Call Center Executive

Salary- ₹24,000 a month

Experience- 1-3 year

Location- Eranakulam

Job Description
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types

Job Type: Full-time

Salary: Up to ₹24,000.00 per month

Ability to commute/relocate:
• Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:
• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Speak with the employer
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