Technical Solution Analyst I

Technical Solution Analyst I

Bangalore, Karnataka, India

Job Description

We are excited to hire Technical Solution Analyst II at Oracle Cerner. As Technical Solution Analyst II, you will perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will perform troubleshooting investigation via backend methods by capturing log files, querying tables updating database fields, and updating/cycling servers. You will communicate effectively verbally and in writing to clients and internal stakeholders. You will document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. You will prioritize work based on severity and urgency balancing client and business needs. And, you will collaborate among and across teams to ensure issues are addressed by the appropriate individuals.

Working Environment
Hybrid & Onsite: No Relocation Assistance Offered

This position offers a Hybrid & Onsite working environment. Meaning you will split working time between a Cerner office or client site and remote. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Hybrid

Cerner Jobs and Careers

Time: 3:01

Additional Information
Working Environment Hybrid & Onsite: No Relocation Assistance Offered Relocation Assistance Available for this Job: No

Qualifications

Basic Qualifications :
At least 6 years total combined related work experience and completed higher education, including:
• At least 1 year of customer service, call center, hospitality, and/or technical support work experience
• At least 5 years of additional work experience directly related to the duties of the job and/or completed higher education, including:
• Bachelor's degree in Computer Engineering, Computer Science, Information Systems, Software Engineering, or related field, or equivalent relevant work experience

Preferred Qualifications :
• At least 2 to 4 years of experience in SQL & application support, Client/customer support, troubleshooting, incident management, Problem management & Change Management.
• Willing to work in the shift of 5 PM – 2 AM IST.
• Should have excellent Communication Skills and be able to interact with stakeholders in different regions of the world