IVR DeveloperI

About Us:

AGC Networks (AGC) is a Global Solution Integrator representing the world's best brands in Unified Communications, Data Center & Edge IT, Cyber Security, and Digital Transformation & Applications including SimpleEdge and Technology Product Solutions (TPS) from the portfolio of Black Box Corporation; to evolve the customer's digital landscape. AGC's ability to tailor solutions is strengthened through delivery of seamless Customer Support Services

AGC is the customer's trusted go-to technology solution integrator to architect, deploy, manage and secure their IT environment through customized solutions and services that accelerate their business.

With dominance in India in the Enterprise Communications space, the combined entity is a strong player in the U.S and Europe markets and has a 4,000 strong team base serving clients worldwide through an expanded offerings portfolio and an extended geographical reach across 30+ countries including North America, Latin America Europe, Asia Pacific, Middle East & Africa and SAARC countries.

Location - Navi Mumbai (Airoli)

Technical Requirements:
• Experience in development of complex IVR and POM application using Avaya Orchestration Designer
• Experience in developing multi-lingual IVR applications, using DBOP, WSOP, writing custom Servlets
• Extensive hands-on experience in design, development & implementation of large projects
• Excellent communication and teamwork skills
• Hands on experience with Java, JavaScript, Database query writing
• Database: Microsoft SQL Server / Oracle. Creating DB schema, Writing SQL Queries & Stored Procedures
• Windows, Linux
• Working experience of Test tools (e.g. SoapUI, Postman, etc.)
• TCPIP / Networking principles

Other Skills:

· Speech based IVR development

Qualification:
• BE/BTech in CS / MCA

Job Responsibilities:
• Design, develop, and implement IVR / CTI / Multi-media applications / Voice-Bot / Integrations
• Avaya Experience Portal configuration
• Ability to design call-flows from requirement documentation and workshops
• Agile based Product development & delivery
• Create documentation for business requirements, technical design, test plans and release plans, project documentation, user guides
• Technical support, troubleshooting of IVR, CTI, POM applications
• Build effective relationships and communicate effectively at a professional level and leverage resources with internal and external customers, including outside suppliers
• Prioritize tasks and responsibilities while managing multiple, competing priorities
• Work in a team environment to realize Organization goal