Local Sales Coaching| AVP

Job Description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-1+), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

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Principal Responsibilities

Impact on the Business
• Conduct on field observations, quality checks and coaching through visiting CEP WSM, Premier Events, Classroom Trainings and Joint Calls
• Ensure new employee integration, activation sales quality and overall broad-based consistent performance.
• Ensure and track mandatory trainings and accreditations for staff by facilitating LTROD
• Training completion to be done by all staff. The modules and classroom training are basis the below categories:
• Mandatory E-learning

Customers / Stakeholders
• Conduct Recommended product & selling skills classroom training
• Identify minimum bottom 10% of the sales staff basis productivity bench marks across the regions. Additional nominations can be sought from Line and RHs for certain staff not in bottom 10% category but need selective coaching..
• Disseminate the CVM imperatives of RBWM to all regions and facilitate the teams to become successful feeder channels to other distribution channels.
• Identify staff in the regions who are not displaying the right customer centric behavior basis below points :
• High customer complaints
• SQ Comments
• KYC/Non KYC errors

Leadership & Teamwork
• Drive best practices in sales activity planning
• Oversee complaints for the region by monitoring the TAT on eHelpline and facilitating quicker TAT/resolution.

Operational Effectiveness & Control
• Trainer Accreditations , Learning Roadmap , Personal Developmental Plan , Operational Control & Service Quality , Marketing Events and all other activities organised , monitored , created , implemented and assisted by the coach at the regional level and any Pan India activities owned at the team level
• Comply with the applicable laws, regulations, Group and local policy related to Sanctions and AML policy of HSBC while undertaking various day to day operations.
• -Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures.
• -Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activites
• -Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required
• -Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe
• -Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC
• -Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager
• -Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP
• -understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail.

Requirements

Graduate or Post Graduate – any stream with 7 to 10 years of sales & service experience.

Useful Link

Link to Careers Site: Click HERE

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