Senior Sales Manager |CASA

Role/Job Title: Senior Sales Manager (CASA)

Business: Retail Liabilities

Function/ Department: 'Branch Banking

Place of work: Delhi/NCR, Uttar Pradesh, Uttarakhand,Rajasthan,Chandigarh, Punjab, Haryana, Jammu and Shimla.

Roles & Responsibilities:

a) Mentoring a team of Acquisition Managers
b) Identifying prospects for acquisition of potential customers for assets products thus generating fee-based revenues
c) Ensuring Sales Acquisition Process is followed including market coverage
d) Activating Clients on digital platforms, transactions, thereby responsible for building account float and meeting assigned targets
e) Imparting & refreshing product knowledge to team members, ensure complete updated product awareness within the team
f) Responsible of timely resolution of customer queries
g) Ensuring right level of staffing in the branch
h) Maintaining low team attrition
i) Managing customer centric operations and ensuring customer satisfaction by achieving delivery & service quality norms
j) Recommend process changes in order to improve service efficiency and quality across the branch network
k) Monitor the growth and execution as per the defined business plan'

Secondary Responsibilities:

a) Regularly conducting activities in the catchment to acquire good quality, HNI customers and build a strong visibilty for IDFC First Bank
b) Working on Key Central Initiatives and seeking regular referrals from existing customers
c) Collaborating with other team members and support functions to provide products and service offerings to customers

Managerial & Leadership Responsibilities:

a) Attract and retain best-in-class talent for key roles in their reporting structure
b) Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
c) Enable teams to drive growth targets by providing necessary support and guidance

Key Success Metrics:

NTB acquisitions, Increasing customer share of wallet by deepening and cross selling