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Housekeeping Operations Manager
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INTEGRAL PROTECTION AND SURVEILLANCE LLP
Bharatpur, Rajasthan
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12 hours ago
₹15T–₹25T a month
Full–time
Job Summary: Integral Protection And Surveillance LLP is looking to employ a driven, motivated and experienced housekeeping operations manager to manage and maintain the clients premises. The successful candidate will have strong leadership and interpersonal skills, as well as a proven track record in team building and managing the project sites. The ability to work independently is essential. The successful candidate will be ready to build long-term relationships with the clients in the region. Priority will be given to those with experience in facility management services industry, healthcare or hospitality industry. Role: The Housekeeping Operations Manager is directly responsible for all correspondence with clients, vendors and housekeeping staff. Manages and executes the day-to-day of the business function related to service issues, labor efficiency, scheduling process, and service delivery. He ensures that client needs are met in a way that demonstrates top-notch customer service, improves customer satisfaction and increases profitability for the company. The success of all new client acquisition or sales prospect depends on the careful execution and follow-up skills of the position. They will excel at closing sales generated by marketing, developing long-term customer relationships, and optimize the team of housekeeping professionals to expand customer base and increase productivity. Job Description: • Establishes and reviews standards and work procedures for all staff. • Plans work and staffing schedules and areas of work to ensure adequate services are rendered. • Conducts the hiring process; interview, hiring and training of new associates. • Orients, develops, and supervises all supervisory/housekeeping staff. • Conducts regular inspections and makes recommendations to the facility. • Conducts monthly reporting of goals, accomplishments, and future plans. • Provides staff education and continuous training. • Communicates with staff, administration, and other departments. • Respond to all client requests, problems, complaints and/or accidents in an attentive, courteous and efficient manner. Follow up to ensure client satisfaction. • Motivate, coach, counsel and discipline all Housekeeping personnel according to company standards. • Ensure compliance to training standards using the steps to effective training according to company standard. • Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, deep cleaning, etc.) and maintain a detailed checklist for each client's needs. • Maintaining and control all housekeeping equipment. • Assist in conducting monthly supplies and cleaning supplies inventories. • Ensure consistency within your department. • Develop employee morale and ensure training of Housekeeping personnel. • Coordinate inspections daily of client facilities, and ensure that some spaces are inspected with supervisors on a daily basis. • Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis. • Ensure clients privacy and security through correctly following company procedures. • Manage all work orders and assignments of Housekeepers. Follow up on work orders to ensure timely completion. • Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to HR on a timely basis. • Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. • Ensure implementation of all company policies and rules. • Manage and organize large projects (including large team cleaning services). • Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to corporate standards. • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all clients, managers and other employees. • Maintain key control system for house keys. • Manage and Review Housekeeping schedule of services on a daily basis. • Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchers, schedules, forecasts, reports and tracking logs, billing. • Ensure completion of regular maintenance and cleaning projects. • Ensure overall client satisfaction. Requirements: • The candidate must be from housekeeping & facilities management services industry background, healthcare background or hospitality background. • Proven team management experience; sector-specific manpower sourcing/hiring experience is mandatory. • 4 years of support services, housekeeping, and/or facilities maintenance experience. • At least 1 year of supervisory experience in support service related field with high customer/client contact. • Administration, service delivery and operations management. • Knowledge of general maintenance & cleaning methods and operating requirements. • Health and safety. • Strong negotiation and procurement skills. • Housekeeping skills. • Utilities and communications infrastructure. • Contract management. • Space management. • Energy management. • Proven track record of managing clients sites is required. • Proficient in all Microsoft Office applications. • Excellent management, leadership, and organizational skills. • Strong analytical and problem-solving skills. • Effective communication skills. • Exceptional customer service skills. • Ability to multi-task and establish priorities. • High-end set of skills for operations & maintenance is mandatory. Experience: • Experience of 4+ years in managing and maintaining housekeeping & facilities services in a reputed infrastructure. Salary: • Rs. 15,000/ - to Rs. 25,000/- gross monthly. PF, ESI, Gratuity & Bonus paid by company in accordance with the respective Acts. Job Types: Full-time, Regular / Permanent Salary: ₹15,000.00 - ₹25,000.00 per month Benefits: • Cell phone reimbursement • Health insurance • Internet reimbursement • Life insurance • Provident Fund Schedule: • Day shift • Evening shift • Morning shift • Night shift • Rotational shift Supplemental pay types: • Overtime pay • Performance bonus • Shift allowance • Yearly bonus Work Location: One location
