Vodafone Idea Limited
Manager | Prepaid Process Delivery
₹ Check with seller / month
✓ Actively Hiring
📍 Mumbai
💼 Full Time
🛡️ Verified Listing
⚡ Direct Apply — No Agent
🔒 Your Data is Safe
⭐ Trusted by 5 Lakh+ Jobseekers
Job at a Glance
- Category
- Delivery Boy
- Location
- Mumbai, Maharashtra, India
- Salary
- Check with seller
- Job Type
- Full Time
- Company
- Vodafone Idea Limited
- Status
- Open & Active
Job Description
Manager - Prepaid Process & Delivery
Job Level/ Designation
M1
Function / Department
Customer Service
Location
Mumbai, Corporate
Job Purpose / Brief
Responsible for DKYC/ EKYC Prepaid Activation
Ensure proper customer on-boarding experience along with Activation tat and quality in place. End to end close loop of Operation issues.
Job Description/Accountabilities
Responsible for a seamless customer on-boarding in Prepaid through DKYC/ EKYC.
• Ensure proper Customer on-boarding experience and meet minimum standards on Activations TAT.
• Manage operation for timely and error free Activation Journey & ensure seamless customer on-boarding – Prepaid acquisitions & compliance as per audit findings.
• Timely response to specific issues for resolution in co-ordination with IT.
• Build development in App journey to enhance trade experience & seamless experience for customers.
• Publishing the internal prepaid reports on a regular interval (as per process).
• Timely closure of observation shared by RA team.
• Improve TNPS and NPS for Prepaid journeys by: Ensure Support to Filed SnD and Retail teams on IT and NW related issues.
Core Competencies, Knowledge, Experience
• Knowledge of Prepaid processes and surround systems
• Worked on Excel/ Access and BI/ SAS is preferable
Must Have Technical / Professional Qualifications
Graduate/Post Graduate/ MBA
Years Of Experience
3 years plus experience in various customer service roles
Job Level/ Designation
M1
Function / Department
Customer Service
Location
Mumbai, Corporate
Job Purpose / Brief
Responsible for DKYC/ EKYC Prepaid Activation
Ensure proper customer on-boarding experience along with Activation tat and quality in place. End to end close loop of Operation issues.
Job Description/Accountabilities
Responsible for a seamless customer on-boarding in Prepaid through DKYC/ EKYC.
• Ensure proper Customer on-boarding experience and meet minimum standards on Activations TAT.
• Manage operation for timely and error free Activation Journey & ensure seamless customer on-boarding – Prepaid acquisitions & compliance as per audit findings.
• Timely response to specific issues for resolution in co-ordination with IT.
• Build development in App journey to enhance trade experience & seamless experience for customers.
• Publishing the internal prepaid reports on a regular interval (as per process).
• Timely closure of observation shared by RA team.
• Improve TNPS and NPS for Prepaid journeys by: Ensure Support to Filed SnD and Retail teams on IT and NW related issues.
Core Competencies, Knowledge, Experience
• Knowledge of Prepaid processes and surround systems
• Worked on Excel/ Access and BI/ SAS is preferable
Must Have Technical / Professional Qualifications
Graduate/Post Graduate/ MBA
Years Of Experience
3 years plus experience in various customer service roles
Job Safety Alert
Real jobs on Jobsiya are always free. Never pay for an interview and never share bank or OTP details.
Report this job →
Similar Jobs:
Manager Prepaid Jobs in Mumbai
—
Delivery Boy Jobs Near You