Operation Head | Retail Banking

A Head of Operations, or Operations Manager oversees the operational activities of a business and ensures that the workforce is productive. Their duties include working with other senior staff on strategic planning, ensuring that staff are all aware of operational best practices and implementing new technologies.

Responsibilities
• Review & monitor AOF rejection cases, account closures, overdue FD & FD maturity data and renewals thereof
• Scrutinize and verify customer requests, AOFs as per prescribed checklist before dispatching for processing.
• Informing customers in case of rejections, if any.
• Driving key Metrics by
• Daily checking of common pending folder of the branch and individual employees to ensure that no customer

request is pending with the staff along with random drawer audits
• Maintaining lowest levels of wait-time through :
• Load balancing among desks
• Regular monitoring of pending tokens through Admin login
• Analysis to understand employee level productivity Daily roistering
• Leave planning & Training calendar
• Ensuring adherence to Corporate Attire policy and Grooming guidelines by all staff members
• Compliance & Risk
• Ensure operations, risk control and process adherence at branches
• Branch Audit scores
• SOAX Audit scores
• Fraud prevention
• Ops risk monitoring
• RBI audits, inspections and incognito visits
• Branch Profitability
• Maintain optimal cash holding at branch so as to ensure minimal cost of cash holding
• Tracking big ticket opex line items in Branch P&L – Rentals, Electricity, Employees etc and taking

corrective action if required
• Ensure timely recovery of interest and service charges
• Capability Building & Manpower Management
• Identify training needs
• Inculcate self learning culture among employees

Qualifications

Job Type : Full Time

Role : Experienced

Min Salary : 4 Lakh

Max Salary : 8 Lakh

Experience : 2 to 8 Yrs

Locality : Bangalore, Karnataka, India

Eligibility : Masters / Post Graduation

Company : Private Bank