Sr| Group Manager | Insurance Ops

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

Job Description

Roles and Responsibility:

Operational Parameters

§ Overall Process Management

§ Client Management

§ P&L Management

§ Farming new business opportunity

§ Transition of new business

§ Quality support from operations standpoint

§ Change transformation and project execution skills

§ SLA agreement with Clients

§ Compliance to BCP

§ Implement mitigating actions on risk identified in the process

§ Driving Transformation / Digital projects

Customer Satisfaction

§ Establish peer-to-peer relationships with the onshore business

§ Ensure complete, transparent and frequent communication with the business

§ Adhere to the communication plan and rigor as agreed with the business

§ Improve VOC score

§ New Hire Orientation and Employee Development

§ Work with the Human Resources Department and the Service Delivery Leader on getting the right people with the right skill sets for the job

§ Will involve the Human Resources department on attrition related issues and keep attrition levels

§ Overlook succession planning across level

§ Plan employee engagement programs with allocated budget

§ Quarterly Interactions with employees to understand the pulse of the floor

§ Sign off goal / targets at supervisor levels

Required Experience:
• Experience in UKGI Insurance industry- Preferable experience in handling Motor Subrogation and Indemnity Management process
• Appropriate skills to Driving Quality & Efficiency projects, brainwaves, Agile interventions within the teams
• Ensuring that Compliance standards are met as per ISO, GDPR and Regulatory guidelines

Qualifications

Graduate with good communication skills

Additional Information

Required skills:

§ Minimum 5 years of experience in UK General Insurance process.

§ Situational Awareness with strong and critical thinking and eye for detail

§ Analytical Skills

§ Strong stakeholder management skills

§ Excellent comprehension of spoken & written English and interpretation into appropriate action and intended outcome

§ Good grasping ability and logical reasoning

§ Decision making ability & Attention to detail

§ Ability to manager large teams with high complexity

§ Team players with a ready disposition to learn

§ Customer Centricity

§ Commitment and reliability

§ Versatile and adaptable

§ Motivated by achieving targets