Guest Service Associate| Housekeeping

Full–time
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
• Assist Housekeeping management in managing daily activities
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
• Document and resolve issues with discrepant rooms with the Front Desk
• Prepare and distribute room assignments to Housekeeping staff
• Record, monitor, and update list of Do Not Disturb rooms
• Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the Do Not Disturb list
• Complete required Housekeeping paperwork
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
• Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation
• Ensure adherence to quality expectations and standards
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees
• Speak with others using clear and professional language; prepare and review written documents accurately and completely
• Enter and locate work-related information using computers
• Stand, sit, or walk for an extended period of time