Oracle Database Administrator

Full–time
Service Delivery Manager

Skills

SQL Project Management Wall Street Office Product Suite Apps DBA Support UNIX LINUX Oracle Client Relation Managment CCDP Perl JUNOS Python

Job Description

Roles & Responsibilities:
• Accountability for, and focus on, defined annual Services Objectives for the Services Delivery Team
• Efficient and effective throughput of implementation and other professional services projects for timely revenue recognition and maximum customer satisfaction
• Project-level coordination with Client Success Managers, Development, and other Delivery Managers
• Collaborate with Customer Support Services, Client Success Managers, Sales, and Offering Management on customer issues and other concerns
• Facilitate operations testing of solution enhancements, product changes and tasks as needed
• Define and maintain project plans, project workflow and implementation documentation
• Accurately document all historical points, issues, special product configurations or client accommodations of note for all implementation and clinical engagements
• Maintain relationships and communications with customer senior management, Sales, Client Relations Managers, and Project Management throughout the duration of service delivery responsibilities
• Identify opportunities for value added revenue during the project lifecycle
• Contribute to project team process improvement initiatives
• Support costing discussions and pricing opportunities where needed
• Successfully manage more complex projects i.e. organizational initiatives, product customizations, early adopter engagements, etc.
• Manage project scope, including project deliverables, timelines, client responsibilities and expectations, to pre-defined project financials
• Manage the delivery of complete project scope and committed deliverables as per the contract
• Technical solution and services Implementation as per customer requirements (DLD LLD)
• Manage project activities, risks and resource requirements during the project lifecycle
• Regular monitoring and reporting of the progress of projects to all the stakeholders internal and external.
• Manage vendor relationships to ensure efficient service deliverables and RMA processing.
• Maintain close interface with customer and project stakeholders for smooth and timely execution of projects

Experience :
• Experience of handling large clients /service delivery of large or multiple engagements
• 4-8+Years

Qualification:

B.Sc in Computers, B.Tech/B.E. in Computers, BCA in Computers, Diploma in Computers

Job Requirement
• Maintain close interface with customer and project stakeholders for smooth and timely execution of projects
• Knowledge of full Infrastructure stack
• Operational understanding of Compute, Storage and Backup
• Understanding of Monitoring tools and associated processes
• Backup challenges and performance improvement

Written By

by Top Company

Job Locations

Delhi/ NCR

Category

SERVICE DELIVERY MANAGER

Skills

SQL

Project Management

Wall Street Office

Product Suite

Apps DBA Support

UNIX

LINUX

Oracle

Client Relation Managment

CCDP

Perl

JUNOS

Python

Total Positions

8