Bpo

Bpo voice process

Job Description

We Need Male & Female candidates for Chat sales & Tele sales Executive profile.

Job location – Gurgaon (Near By Huda City Center Metro Station).

Salary – 18k to 25k CTC per month.

Experience – fresher can apply / minimum 6 months in voice process preferably.

6 days working and 1 Rotational week off, job timings +:00 a.m.- 6:00 p.m,10:00 a.m.-7:00 pm.

Qualification – Any Graduate

Skills – Excellent Communication & Written skills in English, convincing skills & Good computer knowledge

Customer Focus:

Greeting all the customers and guiding them about the Lenskart as a brand

and its products.

Contact and maintain cordial relationship with existing Lenskart customers

Being dedicated to customer satisfaction and resolving any concerns that

the customer has

Understanding the telesales system and dialers to ensure that the

transactions are processed effectively and timely

Excellent negotiation skills to close sale

Product Recommendation:

Pitching the customer with an optimal selection of products based on

customer preferences

Understanding the unstated needs of the customer, asking relevant

questions, and picking the right time to pitch the recommended solutions

Achieving sales Vs. Plan & SOP adherence:

Achieving the assigned target for sales and conversion and following all

SOP’s

Post making the sale, coordination with customer for any queries faced by them and solving the same.

Personal attributes & competencies:

Ability to learn about products and services and describe/explain them to prospects

Ability to build rapport and trusting relationships

Ability to understand unstated needs of the customer and offer solutions

Clear communication and active listening skills

Ability to adapt to changing environment and openness to learn

Proactive task ownership, result-orientation, and customer-orientation

Ability to multitask and organize activities based on priority

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹15,000.00 – ₹25,000.00 per month

Benefits:
• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Provident Fund

Schedule:
• Day shift

Supplemental pay types:
• Joining bonus
• Performance bonus
• Shift allowance

Application Question(s):
• Can you speak good English ?

Experience:
• total work: 1 year (Preferred