Analyst II | Operations

Job Description

Role Proficiency:

Perform independent analysis research and find resolution of business problems

Outcomes
• Work independently with cross functional teams to gather and analyse information and recommend solutions
• Perform research and study of specific work problems and procedures related to UST clients or internal stakeholders and enable solutions
• Document findings of study and prepare recommendations for implementation of the new systems procedures or organizational changes
• Perform research and study of specific work problems and procedures related to UST clients or internal stakeholders and provide solution recommendations to managers
• Independently direct the implementation of small projects
• Develop and maintain performance reports and consult with management about format distribution and purpose
• Recognize and maintain confidential information
• Mentor team to achieve defined goals

Measures Of Outcomes
• # of Project implementations
• Quality of research and analysis
• # of solutions implemented
• # of new systems or processes implemented
• Accuracy of reporting and MIS

Outputs Expected

Operations :
• Collect and analyze information on specific business problems or procedures recommend and develop solutions as required
• Review management reports and make specific suggestions recommendations actions based on the report

Project/ Schedule Management
• Plan and manage multiple small projects/ modules as defined within UST
• Identify risks and mitigation strategies and implement the same to manage simple small projects/ modules
• Identify options to Fast track the schedule and plan to implement the same
• Estimate the work plan and track the activities closely and report the progress on a regular basis

Team Management
• Provide feedback and enable the team to perform independently and grow

Skill Examples
• Strong analytical and problem solving skills
• Must be a self-starter and quick learner
• Ability to work in a team environment
• Strong written and oral communication skills
• Ability to handle pressure and setbacks
• Adaptability
• Ability to meet deadlines and manage multiple priorities

Knowledge Examples

Additional Comments:

None