Manager | Training | BPO

Job Description

Roles and Responsibilities:
• Ensure successful execution of training needs- behavioral as well business specific process training. Measure program training effectiveness.
• Send reports/MIS to the Operations team on the progress/pending status of activities
• Review content at regular intervals to ensure all updates are incorporated.
• Participate in Internal & External Calibrations.
• Conduct refresher trainings based on TNI.
• Manage Knowledge Check for New Hires Production Staff.
• Conduct new joiner training and Orientation
• Develop individualized and group training programs that address specific business needs.
• Develop training manuals that target tangible results.
• Implement effective and purposeful training methods.
• Effectively manage the training budget.
• Evaluate organizational performance to ensure that training is meeting business needs and improving performance.
• Assess employees skills, performance and productivity to identify areas of improvement.
• Drive brand values and philosophy through all training and development activities.
• Select and manage resources, including working with both internal employees and training vendors to develop and deliver training.
• Manage the technologies and technical personnel required to develop, manage and deliver training.
• Keep abreast of training trends, developments, and best practices.
• Assist HR leader with creating internal employee communication as well for social media promotion.

Required Candidate Profile
• Bachelors/master's degree in any field
• A minimum of 8 years experience in training and development management (essential)
• Knowledge of UK Culture
• Excellent written, verbal and interpersonal communication skills.
• Superb track record in developing and executing successful training programs.
• Highly computer literate with proficiency in MS Office and related business and communication tools.
• Familiar with traditional and modern training processes.
• Fantastic organizational and time management skills.
• Strategic and creative mindset.
• Meticulous attention to detail.
• Open to work from office

Perks And Benefits
• work with leading RPO of UK with 30 years of existence.
• Be part of their India growth expansion build their Training & Development function from scratch utilize your skills on blank board by executing new ideas work with Leadership team to build India capability opportunity to create great culture and brand presence.

(ref:iimjobs.com