Customer Support Voice

Key Job Responsibilities

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.

• Promote and maintain positive relations with all contacts, customers, and potential customers

• Achieve desired level of productivity to meet & contribute towards branch profitability targets.

• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.

• Conduct promotional activities for marketing and drive referral programs for customer acquisition

• Responsible to handle day to day transactions and valuables.

• Maintain all data and records related to daily transactions

• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation

• Customer Service & Retention Focus

• Digital Mindset

• Relationship Building

• Process Knowledge/ Orientation

• Effective Time Management

• Cross Selling / Upselling Skills

• Business Development

• Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate

Experience – Freshers / 1 year experience in lending / financial services