Branch Head

Function/Department : Operations

Division : Bathinda

Job Purpose:

To provide leadership to the branch and lead and direct the Branch team of with the objective of achieving revenue, registration, admission and filing targets for the branch The job holder is responsible for supervising and guiding the Branch team, managing branch operations efficiently, building organizational brand, successful client relationship management and employee engagement

Key Accountabilities :

The position is responsible for:
• To guide, lead and direct the Operations Manager for ensuring achievement of Registration targets (eg 100 students) Immigration and IELTS coaching
• Daily and Monthly Walk in Targets (Footfall)
• Revenue targets
• To guide, lead and direct the Centre Head (Operations Manager IELTS) Admission Full to successfully manage the IELTS Centre and ensure achievement of target admissions and 100% seat capacity utilisation
• To guide, lead and direct the Filing team to ensure achievement of Files lodging targets per branch (Intake wise)
• To guide, lead and direct the Admissions team to achieve the target TAT for applying to the colleges within 24 hours of admission opening
• To guide, lead and direct the Admissions team to achieve the Admission Success Rate targets (success of admission in colleges)
• To manage overall operations of the branch to ensure Dropout rate per branch is within the predetermined limits
• To provide direction to the Marketing Executive and adequate co-ordination with the Marketing Head to ensure effective execution of BTL Marketing activities, brand promotion, seminars and similar marketing activities.
• To design and deploy processes and practices within the branch for ensuring high standards of Customer satisfaction
• To design and deploy initiatives to ensure achievement of Target Walks-Ins per month
• To ensure capability building and training of the employees in the branch and achievement of target Training man-days
• To regularly record and monitor Employee Productivity and Employee Engagement levels and ensure onging initiatives to ensure high productivity levels and employee engagement
• To support the employees and ensure high Employee Retention and Satisfaction QualificationGraduate/Post-Graduation Experience (Years)6 to 10 years (Age Range 30 to 35) Experience (Qualitative)
• Sales and Marketing experience
• Branch Operations Handling experience
• Team Handling (40 to 60 team size)
• English speaking, Punjabi and Hindi
• Hospitality / Service industry / Coaching Institutes