Communication Trainer

Hi,We are looking for Voice Coach /Communication Trainer (BPO).Mode of Work: Work From Office.Salary: CTC 6-7 LPAEducation: Any Graduate/ UGLocation: Hyderabad, Chennai, Gurgaon, Delhi, Mumbai, Pune.JOB DESCRIPTION:
• Voice/Communication coach is responsible for the overall communication & customer service skill wellness for the associates / teams aligned to them
• Voice/Communication coaches monitor calls and shares feedback with the associates
• Conduct classroom training / team huddles basis the call monitoring sessions
• Participate in calibration session within the team and with Quality / Operations when required
• Provide feedback to associates on positives, areas of opportunity and other observations based on audits
• Track associates performance after training to ensure effectiveness of training
• Closely work with Operations and get their input/feedback as to where are the shortcomings in the process
• Developing action plans and report out the improvement process in the weekly/monthly business reviews
• Analyze the Audit data, Survey data, prepare & implement action plans
• Providing inputs to operations on individual capability for better team capability management
Functional Competencies and skill sets required for the position
• Should possess experience in to international Chat/Voice process, preferable International BPO experience
• Should have experience in Language Coaching (Voice & Chat)
• Excellent Written & Spoken Communication skills
• Candidate should be ready to work in a 247 environment
• Should have a flair for Customer Service & Sales knowhow
• Resolves customer complaints by investigating problems, developing solutions
Interested candidates can WhatsApp their CVs (PDF/Word) HR@hidden_mobile