Telesales executive

Company Overview : iN Technologies is a leading call centre that provides a range of services to multinational clients .We are currently looking for talented Tele sales executive to join our team and sell AT&T subscriptions to people in the USA.

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

Must be familiar with:

AT&T and its products

How to deal with International customers

Required experience:
• Minimum 2 years of experience in sales or customer service
• Experience working with English and American clients
• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• High school diploma; BSc/BA will be a plus

Preferred Experience:

Other requirements and qualities:

Fluent written and spoken English

Good communicator

Confident

Enthusiastic

Inquisitive

Self-starter

Key Responsibilities:

On-call support (Be available if needed or scheduled)
• Pitch AT&T subscriptions to customers in the USA

Close deals and process orders accurately and efficiently Provide exceptional customer service and support to customers
• Assist customers with basic inquiring such as billing and other small tasks.
• Help present new products for customers to promote new sales.
• Achieve sales quotas for new services and products.
• AT&T sales rep should be able to quickly assess the customers’ need and help them with their requests.
• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information