Urgent Opening for Customer Support Officer|day Shift

Note : Female candidates ONLY need apply

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Job Description:

• Outbound calls to partners as per process and update prices and availability on System

• Extraordinary customer care by responding to questions concerning customer membership accounts for partner's spaces.

• Resolve all customer queries and follow established problem ticket recording procedures as appropriate.

• Handle Inbound Customer feedback/ complaints as per protocols.

• Outbound calls for complaints/ feedback received by mail or on webpage/ APP

• Record every customer interaction on feedback and complaints.

• Close all complaints as per protocols and timelines and report complaint closure

• Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times

• Grow and nurture customer/ partner relationships on every interaction that results in measurable Customer value

• Document necessary information and offer custom solutions that benefit the customer.

• Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality

• Gather relevant information from customers as required and update it accurately to facilitate the decision process.

• Follow up and record timely response on Technical queries by IT and Accounts team

• Follow up on sales leads by Community Team

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Keyskills

Outbound Calling Inbound Customer Care Customer Support Sales Customer Satisfaction Customer Interaction Service Quality

Desired Candidate Profile

Please refer to the Job description above

Education-

UG: Any Graduate - Any Specialization