Job Description
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Qualifications:
Key Experiences, Skills, and Knowledge
Deep technical and architectural knowledge in Oracle databases and underlying infrastructure
Oracle Database installation, creation, configuration, patching and upgrade experience in Unix/Linux, Windows & Cloud environments
Database administration, performance tuning and optimization, troubleshooting, high availability, disaster recovery, backup & restore experience
Database Security – Should have a clear understanding on how to implement database security, user administration and data encryption standards
Good to have database support experience with critical enterprise applications such SAP, Oracle Apps, CRM, HR etc
Must have knowledge in Microservices architecture and DevOps practices like Git, CI/CD pipelines, etc
Expected to have some SQL, PL/SQL (functions, procedures) development skills, also scripting tools (Bash, Power shell, Ansible) knowledge
Should have experience in applying database level encryption(TDE) and file system level encryptions
Should have experience on Oracle network configuration, client setup and connection troubleshooting
Oracle RAC, Grid, ASM, Rman, Data pump & DataGuard experience must, better to have replication tools Goldengate or third party tools experience
Should have worked on Vulnerability assessment reports and apply the patches wherever required
Should have worked on creating audit & reporting mechanism for Oracle databases
Should have working experience on defining the permissions on database and server level
Ability to communicate with a variety of different audiences and strong presentation skills
Ability to match technical solutions with customer business requirements
Oracle certified professional in 11g/12c/1+c, ITIL foundation certifications are plus
Good to have experience in other RDBMS like MySQL, PostgreSQL & opensource, cloud databases
Responsibilities:
Proactive and reactive support Management
Participate in proactive management, spot performance issues, analyse problems, develop solutions to meet customer needs, represent them.
Provides the most effective method of service delivery by analysing trends and common themes across customers
Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others
Gathers customer impressions of products and services and integrates this feedback into decision making
Provides stakeholder assistance throughout deployment to avoid/resolve technical issues
Support Execution - Deliver Results through Teamwork & Optimizing Business Results
Seeks opportunities to drive Customer Success business results by collaborating with multiple team member
Identifies opportunities to articulate business value and grow customer relationships in alignment with Customer Success business priorities and stakeholder management principles
Provides and drives actionable feedback across groups about the customer experience and competitor threats
Delivers, gives feedback, modifies existing intellectual property (IP) or, where applicable, creates new content
Seeks opportunities to drive Customer Success business results by collaborating with multiple team members
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
