Job World Pune, Maharashtra
opportunity for working with a top mnc|kolkatta|bpo
₹ Check with seller / month
✓ Actively Hiring
📍 Pune
💼 Full Time
🛡️ Verified Listing
⚡ Direct Apply — No Agent
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Job at a Glance
- Category
- Remote
- Location
- Pune, Maharshtra, India
- Salary
- Check with seller
- Job Type
- Full Time
- Company
- Job World Pune, Maharashtra
- Status
- Open & Active
Job Description
Job Role & responsibilities :
• Candidate Should Have Descent Communication Skills
> Candidate Should Have Basic Computer Knowledge
> Candidate Should Have Inclination Towards Customer Service
> Candidate Should Have Customer Centric Approach
> Candidate Must be Willing To Work In 24x7 Shifts
>Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
>Provides status and updates on tickets to authorized users
>Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
>Makes recommendations for updates to the KB database
>Adherence to policies and procedures, closure of open calls after resolution.Â
• Candidate Should Have Descent Communication Skills
> Candidate Should Have Basic Computer Knowledge
> Candidate Should Have Inclination Towards Customer Service
> Candidate Should Have Customer Centric Approach
> Candidate Must be Willing To Work In 24x7 Shifts
>Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
>Provides status and updates on tickets to authorized users
>Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
>Makes recommendations for updates to the KB database
>Adherence to policies and procedures, closure of open calls after resolution.Â
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