Job World Pune, Maharashtra

opportunity for working with a top mnc|kolkatta|bpo

Check with seller / month
Pune, Maharshtra, India Customer Care Executive Active
Actively Hiring Pune Full Time
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Job at a Glance

Category
Customer Care Executive
Location
Pune, Maharshtra, India
Salary
Check with seller
Job Type
Full Time
Company
Job World Pune, Maharashtra
Status
Open & Active

Job Description

Job Role & responsibilities :
• Candidate Should Have Descent Communication Skills
> Candidate Should Have Basic Computer Knowledge

> Candidate Should Have Inclination Towards Customer Service

> Candidate Should Have Customer Centric Approach

> Candidate Must be Willing To Work In 24x7 Shifts
>Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
>Provides status and updates on tickets to authorized users

>Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction

>Makes recommendations for updates to the KB database

>Adherence to policies and procedures, closure of open calls after resolution.Â
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