Center Head| Site Head

Roles and Responsibilities:
•
P&L Management of the span of accounts.
• Overall management of the 1000-seater branch.
• Optimizing call-center productivity, achieving quality standards, and minimizing cost.
• Steered cost-effective delivery, continuous improvement, and business continuity planning culture to achieve higher
• productivity through deployment of Fusion, Robotic Process Automation-Fusion & Desktop Process Analysis.
• New Business Deployment.
• Manage the direct cost & indirect cost.
• Formulating & implementing operational policies and procedures as well as streamlining systems.

Required Candidate profile
• Desired Candidate Profile:
•
Experience in BPO Operations and Customer Service.
• Specialized in Operation Management, Transition Management, Customer Service, People Management, Client Management, and Cost Management with a key focus on process excellence, data privacy controls, risk & compliance adherence.
• Experience in strategic planning and execution Knowledge of structuring the process to meet the goals and revenue expectations.
• Call center management with around 8 years + of experience in banks, NBFCs, or fintech companies.
Strong leadership skills.
• In-depth understanding of call center performance parameters and their drivers.
Ownership and proactive approach.

We need applicant from BFSI Outbound sales experience.Interested applicant can share CV's at [HIDDEN TEXT