Sr| IT Technician

Role Responsibilities:
• Answering tickets for our diverse user base
• Acting as an escalation point for our Junior Technicians
• Remotely solving application and hardware issues
• Onboarding and offboarding employees
• Maintaining and managing our growing user base in Gsuite
• Managing cloud applications in our single sign-on environment
• Collaborating across IT to find and develop the best solutions
• Identifying and owning process improvements within the Service Desk
• Creating technical documentation, KB articles, and How To's for the end user self service portal
• Getting the big picture for complete understanding of our IT infrastructure
• Tracking and maintaining our assets

Skills Needed:
• 4+ years experience in a fast paced IT environment
• 2+ years of Mac troubleshooting experience
• Experience with Windows/Mac remote management tools and ticketing systems
• General understanding of networking concepts
• Advanced troubleshooting skills (hardware, software, networking, etc)
• Excellent communication and customer service skills
• Ability to produce results under limited supervision
• Bachelor's degree or equivalent experience