EY GDS | Supervising Associate | Account

Essential Functions of the Job :

Account Management :

- Develop and nurture account-centric relationships with onshore clients/sponsors and internal/external stakeholders on the basis of strong understanding of their evolving business priorities and expectations

- Account plan development and execution - co-develop and execute function-wise or customer segment-wise account plans that enable strong demand generation to achieve targets, in collaboration with function leaders/onshore clients/ GDS MENA Account leader.

- Client and market intelligence - Analyse and map the client/sponsor landscape for the assigned account(s) in terms of their Roles and Degrees of Influence, their receptivity to GDS, their business priorities/issues/challenges, their projects and pipeline, etc.

- Serve as the point of contact for account(s) to manage incoming enquiries and opportunities and maintain accountability throughout.

- Cross-sell/upsell opportunities across functions

- End-to-end management of GDS visits of onshore clients/sponsors - conceptualize themes, project-manage preparation activities, manage experience, moderate the engagement, steer resulting opportunities to closure

- Drive execution of action plans and conversion of opportunities from client visits/workshops/meetings.

Marketing :

- Drive campaigns socialising GDS offerings with onshore clients/sponsors under the assigned account(s) to enable target achievements

- Conceptualize solutions/responses to problems/requirements and articulate their value proposition creatively on collaterals

- Develop and continuously update marketing material for the assigned accounts

Strategic operations :

- Lead organizational projects/initiatives of strategic significance for the GDS MENA business

- Provide recommendations and actionable insights to GDS leadership on the MENA business based on analysis of data gathered from across functions

- Develop business cases/proposals of varying complexity levels as part of business planning for accounts or for strategic initiatives

- Perform periodic pulse check on strategic operations of GDS functions under the assigned account(s). Raise flags and suggest course correction plan as appropriate

Skills and Experience requirements :

- 4 - 8 years of experience in sales, pre-sales, marketing, account management, relationship management, client servicing. Experience in these with Big 4 firms will be an added advantage.

- Strong marketing skills - developing collaterals /presentations/ pitch documents and orally presenting to an audience

- Ability to influence and maintain relations with stakeholders (internal and external) across levels - from associates to the Management and Executive layer

- Very strong communication skills, good critical thinking, logical and analytical mindset

- Ability to sift through large amounts of data and provide actionable insights

- Adopt a consultative /partnering approach with stakeholders; ability to 'wear many hats' on the job

- Experience of working with virtual teams spread across offshore and onshore centers

- Comfortable working independently as well as in a team.

Supervision Responsibilities :

- Individual contributor but should be ready to take people management and leadership responsibilities as and when a business need arises