Housekeeping Supervisor

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Housekeeping Supervisor
R
Radisson Blu Bengaluru Atria Point
Bengaluru, Karnataka
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12 hours ago
Full–time
Supervises
Room Attendants in the cleaning of guest rooms as requested by the Executive
Housekeeper.

§ Verifies
that all rooms have been cleaned by reviewing the list of rooms cleaned by each
Room Attendant daily

§ Supervises
the completion of short notice requests for rooms

§ Prepares
requests for replacement of furniture, fixtures etc and follows up to ensure
completion of requests as directed

§ Inspects all
check-out/stay over rooms for adherence of Brand's standards

§ Monitors
quality of rooms by conducting and documenting inspections of cleaned rooms

§ Prioritises
special cleaning requests (VIP rooms, check-in)

§ Ensures
security of keys and pagers

§ Ensure Room
Attendants use the right technique when lifting, bending and using chemicals.

Checks floor
linen closets daily for cleanliness, adequate supplies and linen.

§ Assures
trolleys are properly stored and vacuum cleaners are emptied at the end of each
day

§ Assures
proper handling of lost and found articles

§ Ensures
safety by assuring that all linen chutes are kept locked at all times

Provides employees with the information needed to perform their job
effectively.

§ Orients
employees to the department and hotel and provides on-the-job training on job
responsibilities

§ Prioritises
and assigns work

§ Provides
feedback to the employee and Department Manager on the employee's performance
of job responsibilities

Ensures that
linen closets are maintained as appropriate

§ Verifies
that trolleys are stored properly and closets are locked

§ Assists in
inventories as requested

Creates 100%
guest satisfaction by providing the Yes I Can experience through performance
that demonstrates the standards of, genuine hospitality and exceeding guest
expectations

§ Gives
personal attention, takes personal responsibility and uses teamwork when
providing guest service

§ Listens,
apologizes with empathy, finds a solution and follows through when resolving
guest problems

§ Provides Yes
I Can genuine hospitality and teamwork on an ongoing basis

§ Assumes the
responsibility to notice when the guest is not satisfied and uses their best
judgment as to when it is appropriate to use the 100% Guest Satisfaction

§ Performs
other duties required to provide the service brand behavior and genuine
hospitality

Adheres to
Hotel policies and procedures

§ Attends work
on time as scheduled

§ Follows
safety and security rules and procedures

§ Keeps
immediate Supervisor promptly and fully informed of all problems or unusual
matters of significance.

§ Performs all
duties and responsibilities in a timely and efficient manner in accordance with
established company policies and procedures to achieve the overall objective of
this position.

§ Maintains a
favourable working relationship with all other hotel employees to foster and
promote a co-operative and harmonious working environment.

§ At all times
projects a favourable image of the Hotel to the public