Inbound | Customer Service | Voice Process | HCL Tech

What you’ll do
Roles and Responsibilities


Solving Customer queries.
Inbound customer service
Credit/Debit Card related queries,
Using process knowledge in replying to customers.
Maintaining quality standards.
Effectively meeting the SLA parameters as set
Ensuring data security - proprietary data of customers
Meeting SLAs & maintaining Quality Standards
Good command in verbal and written English.
Excellent communication skills.
Excellent computer/ internet navigation skills.
Updating various logs like escalation log, complaint tracker etc.


Desired Candidate Profile


Graduate
Excellent communication skills.
Minimum 6 month of Inbound BPO experience

Perks and Benefits


21K to 1+.5K in hand
Both side cabs

Share your updated CV's at the details given belowEmail ID : cv.applyforalljobs@gmail.com whatsapp @ ++7154+354


Industry type
BPO / Call Centre
Department
Customer Success, Service & Operations
Role
Customer Service
Role category
Customer Success, Service & Operations - Other
Employment type
Full Time, Permanent
Education
Any Graduate

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Customer Service, Noida

Connect with recruiter

Recruiter
Rohan Anjan
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Delhi
About company
HCLTech

Headquarters
HCLTech, Noida
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