Bpo Trainer

Job DescriptionJOB DESCRIPTIONDesignation Trainer / Quality Analyst- Customer Service Voice ProcessLocation Turbhe (Navi Mumbai)

Key Job Responsibilities:
Should be responsible to manage the basic Training KRAs/KPIs
• Training Throughput, Attrition control.
Should involve in creating PKT/Process Knowledge assessments for the new hires and the tenured colleagues.

Candidate should be able to prepare TNI, TNA reports, Driver wise issues, Training Plotters, BQ Management and Refresher training plans.
Create training content and modify the existing SOPS on a regular basis. Identify individual and team skills gaps Schedule regular training sessions monthly, or quarterly) Ensure new hires take on training courses, including communication, and troubleshooting skills.

Should conduct calibrations with the internal stakeholder

Job Requirements:
Excellent communication skills. Smart, Presentable, and good in people management. Strong Knowledge of MS Office and PPT. Excellent knowledge on...