BPO Team Lead

Roles and Responsibilities

. Provides front-line supervision to an operational team of 25 or more employees

. Supervised team typically responsible for manging US healthcare Payer claims adjudication process

. May assign work to direct reports.

. Makes hiring, firing, promotion, and disciplinary recommendations.

. Leads a team ensuring the highest quality of service is provided to clients.

. Monitors performance of the team and reports results and issues to higher-level leadership.

. Assists team with escalated client or account issues.

. Has input into hiring, staffing and maintaining a diverse and effective workforce.

. May interact with clients and internal departments to resolve issues.

. Works with the team to complete assignments using established guidelines, policies and procedures.

. Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.

. Ensures appropriate record keeping, reports...