Housekeeping Supervisor

Full Job Description
Supervises Room Attendants in the cleaning of guest rooms as requested by the Executive Housekeeper.

§ Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each Room Attendant daily

§ Supervises the completion of short notice requests for rooms

§ Prepares requests for replacement of furniture, fixtures etc and follows up to ensure completion of requests as directed

§ Inspects all check-out/stay over rooms for adherence of Brand’s standards

§ Monitors quality of rooms by conducting and documenting inspections of cleaned rooms

§ Prioritises special cleaning requests (VIP rooms, check-in)

§ Ensures security of keys and pagers

§ Ensure Room Attendants use the right technique when lifting, bending and using chemicals.

Checks floor linen closets daily for cleanliness, adequate supplies and linen.

§ Assures trolleys are properly stored and vacuum cleaners are emptied at the end of each day

§ Assures proper handling of lost and found articles

§ Ensures safety by assuring that all linen chutes are kept locked at all times

Provides employees with the information needed to perform their job effectively.

§ Orients employees to the department and hotel and provides on-the-job training on job responsibilities

§ Prioritises and assigns work

§ Provides feedback to the employee and Department Manager on the employee’s performance of job responsibilities

Ensures that linen closets are maintained as appropriate

§ Verifies that trolleys are stored properly and closets are locked

§ Assists in inventories as requested

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

§ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§ Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§ Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to Hotel policies and procedures

§ Attends work on time as scheduled

§ Follows safety and security rules and procedures

§ Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.

§ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position.

§ Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.

§ At all times projects a favourable image of the Hotel to the public.

INDHOTEL