BPO | Call Center

Helpdesk Support Executive would be the primary point of contact for all user interactions and would be responsible for quality service to the users. Agent functions include, but not limited to, handling user contact via Telephone, email service the request (both informational and transactional), update the database, escalate calls to the department, etc.

Responsibilities:
• Answer incoming calls and respond to customer's emails
• Management and resolving customer complaints.
• Identify and escalate issues to supervisors.
• Provide product and service information to customers.
• Research required information using available resources.
• Research, identify, and resolve customer complaints using applicable software.
• Process orders, forms, and applications.
• Route calls to appropriate resources.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Follow-up customer calls where necessary.

Requirements:
• Graduation in any discipline.
• Should have good communication skills, and should be able to speak, read, and write in English /Hindi.
• Should be able to communicate confidently and politely with users.
• Experience of at least one year in a call center