Customer Service Executive |Blended Process

Job Description for Blended Process:-

We are Hiring (Customer Service Executive)

Key Responsibility Area:
The fundamental duties & tasks the define the job are:
Responsible for inbound calls with end customers to resolve customer queries.
Responsible for reverting customer queries via email.
Gather appropriate data from the internal tools to substantiate transaction validity, evaluated
information gathered & determine the appropriate course of action.
Responsible for providing high quality customer service by responding to telephone inquiries and
customer requests.

Eligibility Criteria:
Education Graduate
Strong verbal & written Communication Skills.
Flexible to work in 247 shift timings, for Female Day Shift only.
Minimum 1 Year experience in Bpo.

Essential duties and responsibilities:
Comply with data integrity and security policies
Follow required procedure & guidelines

The ideal candidate for this role would have:
Strong verbal & written communication skills along with active listening
Good Analytical skills
Quick Learning Ability
Ability to multi-task, set priorities & manage time effectively
Attention to detail

Whatsapp - Deva Malik -

Mail - mailus.recruitmenthub@gmail.com