Direct Banking Voice Process

Job Description:

Role & Responsibilities :

Purpose of the Job: The position will be responsible for resolving customer queries over the phone on a day to day basis thereby providing efficient customer service. This position also requires to cross sell banking products to our existing customers over the phone.

Roles & Responsibilities:

· Handling and resolving customer complaints/ queries over phone

· Providing customers with relevant product and service information

· Cross selling various banking products to customers over phone

This involves sales process also

Key skills:

· Should have good communication skills

· Open to work in rotational shifts

Competencies:

· Passion (Constantly raises the bar for self & team, has a strong execution bias, takes initiatives even in the face of significant difficulties)

· Customer First (Leverages every customer interaction as an opportunity to make an impact, consistently seeks to understand customer needs, is accessible and responsive)

Perks and Benefits:

· PF

· ESIC

· Gratuity

Qualification & Experience:

Graduate with 1 to 4 years of Calling experience(Sales/Marketing/Bpo)

Age: 21 - 30

Gender: Male/Female

Salary: 21,500/- Gross + incentives

Work Location: Aminjikarai, Nungambakkam, Adyar

Contact HR: 8+25+45444

Job Type: Full-time

Salary: ₹16,700.00 - ₹21,500.00 per month

Schedule:
• Day shift

Supplemental pay types:
• Performance bonus

Ability to commute/relocate:
• Aminjikarai, Chennai - 60002+, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:
• total work: 1 year (Preferred)

Application Deadline: 0+/05/2026

₹16.7T–₹21.5T a month