Telephonic Interview For Technical Customer Support In BPO|Mohali location

Job description

HI WARM GREETING FROM NR SUCCESS MANPOWER SOLUTIONS:

Leading MNCs Hiring for International Voice process/ Client services.

Graduate Freshers / Experience in Customer support Can apply.

Location : Mohali/Chandigarh

(Near By Zirakhpur/Ambala/Punchkula/Kharar can also apply)

Work from Office

(Candidates please call other numbers or SMS if in case the recruiters are busy)

Nisha -

LOOKING OUT CANDIDATES WITH EXCELLENT IN COMMUNICATION AND IMMEDIATE JOINING.

Openings available:

Process Name: International Voice / Customer Support / Semi voice
Shift Timings: Rotational Shift
Work Location : Mohali
Salary Package : 3 lakh - 4 lakh.
Rounds of Interviews : HR round / Assessment test/ Manager Round
Graduate Qualifications : Under Graduate /Any Graduates Freshers are fine
Post-Graduate Qualifications : Any Post-Graduates
Experience Needed : Candidates who are Fresher's / Recent Graduates / Experience in International BPO / Call Center / Client Servicing Customer Service / Technical Support / Marketing / Sales / KPO / ITES or any other relevant domain can apply.

Should be flexible to work in shifts

Roles and Responsibilities:

Accounts Coordinator/ Client Services Executive:

· Customer Engagement- Be the primary point of contact and build long-term relationships with customers, both externally and internally.

· Connect with clients and drive regular status calls, executive summaries and strategy meetings for high-profile projects.

· Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.

· Create, maintain and communicate to client project timelines and budgets.

· Prepare and communicate pricing quotes and estimates with client.

· Ensure Billing and Revenue Tracking is maintained weekly.

· Manage client change orders by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations.

· Prepare regular account statuses, such as missing asset reports, delivery schedules and project statuses to the customer or senior management.

· Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal statuses to the customer or senior management.

Perks and Benefits

Salary Hikes / Incentives / Night shift allowances / Over-time allowances / Medical benefits also provided.

Regards

Nisha ()

NR Success Manpower Solutions.

Job Type: Full-time

Salary: ₹27,134.00 - ₹30,244.00 per month

Schedule:
• Day shift
• Evening shift
• Fixed shift
• Flexible shift
• Monday to Friday
• Morning shift
• Night shift
• Rotational shift
• US shift
• Weekend availability

Supplemental pay types:
• Performance bonus
• Shift allowance

Ability to commute/relocate:
• Kharar, Punjab: Reliably commute or planning to relocate before starting work (Required)

Education:
• Bachelor's (Preferred)

Experience:
• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:
• English (Preferred)

Speak with the employer
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