Technical Support Executive LMS Admin MNC

Dear Candidates We are hiring Technical Support Executive LMS Admin for our one of the best client for Pune location Job Profile Providing technical assistance to the endusers of Abara LMS our cuttingedge LMS software Technical Support Representatives support end users learning management systems administrators and users Ensure finest level communication with the customer and meeting all defined service level agreements SLAs while analyzing troubleshooting and resolving issues for customers and partners Responsible for providing regular updates with respect to progress of each incident and quickly providing high quality creative and timely solutions in a professional manner while meeting defined customer service goals The Product Support Engineer should be able to resolve postsales nontechnical and technical queries of customer inquiries via phone and electronic means like chat or Zendesk Fresh desk other help desk or ticketing systems A primary point of contact for customers you will be responsible for facilitating LMS Support and providing advice and assistance to internal employees as well as external customers on diverse customer situations and escalated issues All sort of Technical guidance will be provided by a Product Owner and Technical Lead You may have to collaborate with or provide guidance to other members or new joiners of the team Obtain a deep understanding of all components features and functions of the LMS Review and update existing documentation based on new releases versions of the products Ensure adequate documentation is provided prior to the product release for both the internal team as well as the client Perform miscellaneous tasks like exporting these documents into different formats including Research and resolve LMS functionality issues in conjunction with the technical team Interested candidates can share their updated resumes on hidden email OR feel free to call on hidden mobile to know more about profile Regards Chaitralee hidden email hidden mobile