subhadra jobs consultancy

Team Leader in BPO

Check with seller / month
Noida, Uttar Pradesh, India BPO Jobs Active
Actively Hiring Noida Full Time
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Job at a Glance

Category
BPO Jobs
Location
Noida, Uttar Pradesh, India
Salary
Check with seller
Job Type
Full Time
Company
subhadra jobs consultancy
Status
Open & Active

Job Description

• Leading team members includes Team Leads of call centers and Backend team.
• Coordinating with Line Managers, Team Leads to provide them with the feedback related to the Process Performance, Training Initiatives.
• Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
• Mapping TRAI requirements and coordinating in developing, implementing and transitioning processes in line with the guidelines specified by the TRAI. Analyzing driving the contractual Business KPIs on a daily basis.

Implementing strategies to augment business and promote products for business excellence. Providing business intelligence inputs to the clients for betterment the process

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