Inbound Customer Care Executive |CCE| for E|Commerce process

We are looking for a Customer Support Specialist to assist our customers with their queries, share updates on their orders, finding the best and quickest way to resolve an issue.
THIS IS WORK FROM OFFICE AT Bagalore
Hiring for Domestic Blended Voice (Voice + Chat) Process for Multinational Indian Famously E-Commerce Company
Shifts: Day Shift - + hrs between 8am to +pm
5 day Working 2 ROTATIONAL off
1 YEAR BPO experience
CAB PICK/DROP AVAILABLE
Additional Food Coupons+ Travel Allowance + Recreational ACTIVITY Area with Pool, Carrom and Table Tennis Facility
We are hiring Graduates only And Experience for voice process and non voice process
Our clients include more than 250 of the worlds largest brands and most recognizable brands across 12 industries.
Job Requirement : Minimum qualification: Candidate should have completed Graduation
Candidates with prior relevant (BPO) and non-relevant (other domain) experience are eligible to apply.
Good Communication Skills
Salary Range for voice : 18000 to 23500 in hand @ Bangalore
Job Designation : Associate and Senior Associate
Interview Rounds: All rounds telephonic
Full Job Description

We are looking for a Customer Support Specialist to assist our customers with their queries, share updates on their orders, finding the best and quickest way to resolve an issue.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator and someone who can think on their feet to come up with a way to offer a resolution.

Salary: ₹18,000.00 - ₹23,500.00 per month

Responsibilities

Responding to customer queries in a timely and accurate way, via email or chat
Identifying customer needs and helping customers use specific features.
Compiling updates on books and products from publishers/ vendors and communicating them to subscribers.
Analysing based on conversations with customers in all the fields that need work, taking product feedback and ensuring timely resolution.
Monitor customer complaints on social media and reach out to provide assistance
Requirements

Background in customer service; industry knowledge is a plus
Proficient in MS Office
A customer-oriented attitude
Excellent communication and negotiation skills in English
Problem-solving aptitude
Ability to work well with a team
Job Types: Full-time, Regular / Permanent

Salary: ₹18,000.00 - ₹23,500.00 per month

Benefits:

Cell phone reimbursement
Flexible schedule
Food provided
Internet reimbursement
Paid time off
Provident Fund
Schedule:

Day shift
Fixed shift
Flexible shift
Morning shift
Supplemental pay types:

Commission pay
Overtime pay
Performance bonus
Quarterly bonus
Shift allowance
Yearly bonus