Customer Care Executive

H&M Virtual Services Pvt. Ltd. is one of the leading backed services providers in Australia. Our major clients are Australian-based solar retailers who sell solar panels in Australia. with this team of experts, we provide backend and telesales services to these Australian-based solar retailers.

Now we are looking for expanding our sales team. This sales team will help our Australian clients in getting sales for their solar business.

Responsibilities and Duties:

You are responsible for maintaining a high degree of professionalism and positive attitude while assisting each inquiry.

Answer inbound customer care calls.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Communicating with customers through various channels.
Act as an information resource.
Communicating and coordinating with colleagues as necessary.
Identify and assess customers’ needs/complaints to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication internally and externally.
Analysing the needs of customer.
Take confirmation deposits.
Addressing customer queries.
Job Types: Full-time, Regular / Permanent

Salary: ₹18,000.00 - ₹35,000.00 per month

Benefits:

Paid sick time
Paid time off
Schedule:

Morning shift
Supplemental pay types:

Performance bonus
Application Question(s):

The job timings are 3:15 a.m. to 1:15 p.m. from Monday to Saturday, do you agree to work on these working hours?
What are your salary expectations?
How soon you can join? What is your notice period in your current job?
How many years of customer care experience do you have?
Are you from Vadodara or ready to relocate to Vadodara?
Speak with the employer
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