COLLECTION VOICE PROCESS

Role: Asst. Mgr/Mgr -(NonTechnical)

Timings: Night Shift

Industry: BPO / ITES

Functional Area: ITES / BPO / Operations / Customer Service / Telecalling

Key Skills: CRM (Customer relationship Management) Customer Relations Customer Service BPO Voice Process Communication Skills good communication skills International voice Process voice process skills

Job Description :



We are currently seeking a highly motivated and experienced Collection Voice Process Executive to join our team. As a Collection Voice Process Executive, you will be responsible for contacting customers who have outstanding debts and working with them to develop payment plans or other solutions to resolve their debts.



Responsibilities :



Contacting customers who have outstanding debts through phone calls and emails


Negotiating payment plans and other solutions with customers to resolve their debts


Providing excellent customer service while adhering to company policies and procedures


Updating customer accounts and recording all communication and payment plans in the system


Handling customer inquiries and complaints in a timely and professional manner


Meeting and exceeding collection targets and performance metrics


Requirements :



Minimum 2 years of experience in BPO for SSC graduates


Minimum 1 year of experience in BPO for college graduates


Strong communication and negotiation skills


Ability to work in a fast-paced environment and handle high call volumes


Good knowledge of MS Office and basic computer skills


Ability to work night shifts


If you are a highly motivated individual with a passion for customer service and collections, we encourage you to apply for this exciting opportunity.