Customer Care Executive

Job Description – Customer Care Executive

Reporting to : Assistant Manager / Manager – Customer Care

About CAI Store
The CAI Store was launched in 2015 with the sole purpose of providing fashionable and modest footwear that is manufactured without the use of leather, with contemporary styles and a compassionate virtue warrantying the tagline - “handmade with love.” Remaining true to their homegrown and bespoke sensibilities, the CAI store offers customization keeping in mind the eclectic tastes of the clientele. CAI believes in prioritizing customer satisfaction to create fashion-forward styles with impeccable quality.

To become a household name in the entire country, by having Cai on every woman's feet. To grow 10 fold in the next 2 years by being present in a big way online and offline. Introducing new categories to broaden our horizon and portfolio. To be the leader in our own space and category.

Website: https://thecaistore.com/
Insta handle: https://www.instagram.com/thecaistore/?hl=en

Roles & Responsibilities :

- Respond to calls
- Resolve Customer Queries/escalations
- Ensure you close the call with a satisfied Customer
- Handle Inbound and Outbound calls
- Handle Chats as well as Email queries
- Try conversions from prospective Customers

General shifts starting from 10 am to 7 pm, or 10.30 am to 7.30 pm. 6 days working. Sundays off.

Location - Lower Parel, Mumbai

Job Type: Full-time

Salary: ₹18,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Supplemental pay types:

Performance bonus
Ability to commute/relocate:

Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

Customer service (Required)
Technical support (Required)
Language:

English (Required)