Customer Service Executive

To assist in handling and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival & baggage services, in an efficient and professional manner.

Key Responsibilities
Customer Service & Operations

Ensure Vistara operates in a safe and secure environment, by complying with internal and external operating standards and procedures
Ensure that Vistara upholds high standards of customer service delivery based on guidelines set out by Ground Services Department and Station Management
Work closely with service partners (ground handling, catering, engineering, etc.) to achieve flight punctuality and customer satisfaction
Administrative duties including mishandled baggage, catering, flight reports and vendor invoice verification
Other duties and projects which may be assigned from time to time
Skills & Attributes
Good communication skills
Willingness to work in shifts
Possess an aptitude for customer service
Work Experience
Preferably 2-4 years of work experience

Qualification
Amadeus knowledge shall be an added advantage
Graduate from a recognized university
Eligibility
Minimum tenure in the current role and level – 18 Months as of 4th June 2026 and must have attained minimum performance rating of GP3 in the last appraisal
Must be “confirmed’’ in service
Location
Guwahati

Note
All Vistara employees are required to be fully vaccinated against COVID-1+.