System Manager I

Department – DD&IT, R&ED, GBS

Does your motivation come from challenges and working in a dynamic environment? Do you thrive in an environment where close collaboration with key stakeholders and strategic alignment is essential? Do you have a can-do attitude with continuous improvement as one of your career objectives? Then we might have the right position for you. Apply now!

The Position

As System Manager I, you will be responsible for IT systems used in Research & Early Development area on the activities – operation, maintenance, release, change, patch management, perform Incident and problem management for supported systems according to ITIL framework. You will be entrusted with the below responsibilities:
• Change & Release Management: participate in new releases, design review, risk assessment and perform qualification activities of the changes in scope.
• Provide technical Solutions to the supported IT Systems as and when needed, capability to provide technical solutions.
• Close collaboration with external vendor and ensuring that vendor deliverables are in quality and timelines are adhered.
• Communicate and involve relevant stakeholders -alignment with LoB(Line of business) stakeholders, primarily, NNQAs(quality assurance)/LoB QAs, System Owners, Project Owners, demonstrate pro-activeness and ownership, manage own time planning and timely deliverables, communicate, and involve relevant stakeholders, enhancing good team spirit and high degree of knowledge sharing.
• Should take complete ownership for the tasks and drive to completion, should be self-motivated and have desire to learn business and understand business complexities and different perspectives of the same.

Qualifications
• Bachelors or master’s degree with 8+ years in IT.
• 5+ years of working experience with System Management and practiced ITIL principles.
• Working experience in any Agile methodology.
• Experience in international matrix organization/ project coordination, work with external vendors and stakeholders in multiple geographies and time zones.
• Experience from working in/with a service level-based organization and managing service level agreements with customers and vendors.
• ITIL certification or equivalent experience equivalent to intermediate level preferred.
• Excellent in English (oral and written) communication, and is structured, business oriented, outgoing, high degree of flexibility and a natural team player.
• Experienced in the use of office desktop applications and tools (e.g., Microsoft Office).
• Pharmaceutical or other relevant industry will be added advantage.
• Experience or working knowledge with Azure DevOps/SaaS Solutions /Application hosting is preferred.

About the department
Digital Data & IT GBS (Global Business Service) was established in February 2010 as an integral part of Digital Data & IT in HQ (Head Quarter). From the beginning in 2010, the unit has grown to 800+ employees till date. The main role of DD&IT GBS is to 'manage' IT, which includes System Management, Project Management, Infrastructure Management, Compliance Management, Security Management, Process Management, etc.

In DDIT RED GBS, we partner globally with R&ED LoB to achieve scientific aspiration. We provide timely, best in class, regulated and non-regulated IT solutions, infrastructure, and system management across the R&ED value chain. We manage more than 20+ IT systems and the department consists of Agile DevOps members, System Managers, Validation SMEs, cloud engineers and Business Analysts.

Working at Novo Nordisk
We are a proud life-science company, and life is our reason to exist. We’re inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things – from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energise us to perform our best at work. Ultimately, life is why we’re all here - to ensure that people can lead a life independent of chronic disease.

Contact
To submit your application, please upload your CV online (click on Apply and follow the instructions).

Deadline
31 May 2026

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing