Customer support Executive|Inbound Process

Greetings from Home Revise Education Pvt. Ltd.!!!

We are looking for a Customer Support Executive who has a passion for working beyond the limit!!!

Please find the Job Details below:

Company profile: Home Revise Education Pvt. Ltd. Is An Audio Visual Animated Software Company For CBSE, ICSE, IGCSE Which Helps Students To Build Success Stories By Making Study Easy, Interesting, And Enjoyable & Memorable. We Are Leading In K12 Segment Through Our Product & Innovative Services. Our Software Contains Teachings Of Experts In Their Field Who Have Encompassed Every Aspect Of Their Respective Subject In Great Detail. All Concepts Are Simplified For Better Understanding. Animated Clips And Story Board Is Used To Make The Learning More Effective. We Have 12 Branches All Over Maharashtra. Company Is In Growing Phase In Terms Of Expansion & Product Enhancements & Diversion

Designation: Customer Support Executive

Experience: 6 months -7 Yrs

Location: Mumbai (Thane)

Function:Handles all customer queries in a professional manner, Gives solution to them & forward to respective department for solution and should see towards customer satisfaction.

Roles and responsibilities:

Attend calls from customer & understand their requirement.
After understanding the customer requirement give them a solution.
If solution is not sufficient through phone call, send query to Hardware Or Software Guy.
Also if the customer query is about courier status them let them know & also inform to dispatch team.
Coordination with respective departments depends on customer query.
Handle calls on IVR System.
Make sure about customer satisfaction.
Quick response to customer
Making report as suggested from Senior.
Basic greetings skill on phone.
Other tasks as assigned.
Educational Qualification: Any Graduate

Required Skills:

o Presentable & Confident& Bold

o Communication Skills

o Good Product knowledge

o Reporting To Seniors

o Should be willing to work as a team without time limit

o Service oriented

Note: Prior experience in e-learning projects will be an added advantage also Experience with a start- up would be added advantage.

Job Type: Full-time

Salary: ₹12,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Preferred)
Experience:

Customer support: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:

Marathi (Preferred)
English (Preferred)
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