Customer Care Executive

Job Description:

As a Customer Care Executive for our e-commerce platform, you will be responsible for ensuring smooth order processing and delivering excellent customer service to our valued customers. You will handle customer inquiries, assist with order placement and tracking, resolve issues, and provide support through various communication channels. Your main objective will be to provide exceptional customer experiences, streamline order fulfillment, and maintain high customer satisfaction.

Responsibilities:

Handle customer inquiries promptly and professionally through multiple communication channels, including phone, email, chat, and social media.
Process customer orders accurately and efficiently in the e-commerce system, ensuring proper documentation and adherence to company policies and procedures.
Collaborate with internal teams, such as inventory management, quality control, and finance, to resolve order-related issues and provide comprehensive solutions to customers.
Qualifications:

Excellent verbal and written communication skills with a strong command of the English, Hindi and one regional language.
Proficient computer skills and experience using customer
Bachelor's degree is preferred
0-1 Year experience
Person based near Kalyan Nagar, Bangalore will be preferred.

Job Type: Full-time

Salary: ₹17,000.00 - ₹20,000.00 per month

Schedule:

Day shift
Education:

Bachelor's (Preferred)