Job Description
ob type
Full-time
Regular / Permanent
Full Job Description
Key Responsibilities and Typical Duties include the following:
To manage and resolve day-to-day production issues, queries for a number of CIB Custody applications supporting asset servicing, trade settlements , cash and forex processing.
To perform Incident and Change management
To update key control systems according to procedure and in a timely manner
To create and update Run Book/Documentation for the supported applications as required
To participate in Critical Resiliency Tests for supported applications
To participate in post incident reviews for client impacting incidents
Qualifications
Experience - Required:
Experience in supporting distributed and/or cloud/AWS applications
Hands on with Unix Commands, Shell scripting and SQL
Proficient in writing SQL queries and understanding Oracle DB concepts including Oracle AWR reports, indexing and execution plan
Hands on experience in writing automation utilities using shell scripting/python or any other tool
Knowledge of scheduling tools Autosys/Control-M
Experience - Desirable:
Knowledge of Custody Businesses - Asset Servicing, Trade settlements, etc.
Good understanding of Swift messaging protocols MT564,MT566, MT54X & MT54Y
Greatly valued if AWS Certified in Cloud Practitioner
Experience of working in TCS BaNCS product for Corporate Action and Trade Settlement Processing, would be great to have
Exposure to monitoring (SLA/Flow/Milestone) & Visualization tools like Geneos, Grafana, Splunk, Kibana, AWS Cloudwatch etc.
Exposure to application performance monitoring tools (AppDynamics/Dynatrace)
Exposure to ServiceNow tool/Environment.
Exposure to deploy, monitor and support cloud based applications
Knowledge of mainframe would be added advantage
Other skills:
Excellent proven problem-solving skills
Logical, able to think outside the box
Good interpersonal and customer-facing skills
Strong written communication skills
Flexible, co-operative and resilient
Ability to handle multiple issues at the same time
Additional Information:
The mission-critical nature of these globally-used applications means that on occasion it will be necessary for the successful candidate to work extended hours at short notice to help see an incident through to resolution.
To enable an effective response to off-hours incidents a call-out rotation is maintained across the wider team. The successful candidate will be expected to be part of this rotation
Understanding of the fundamentals of the financial services and operations industry
Effectively leverages knowledge to understand and address typical customer issues
Must have excellent organizational skills and verbal & written communication skills
Must be able to meet deadlines and adjust productivity to support peak volumes
Must be able to follow outlined processes and procedures accurately
Must be able to work in a Teamwork Environment with diverse people
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
