Customer Service |Chat

Role & Responsibilities:

Engage with customers via chat platforms and respond to their inquiries, concerns, and requests in a timely manner.
Provide accurate and detailed information about products, services, and company policies to assist customers effectively.
Resolve customer issues and complaints by identifying the problem, offering appropriate solutions, and following up to ensure customer satisfaction.
Proactively identify opportunities to upsell or cross-sell products and services to customers when appropriate.
Maintain a professional and courteous tone while interacting with customers, ensuring a positive customer experience.
Document customer interactions, inquiries, and resolutions accurately and comprehensively in the designated systems.
Qualifications and Skills:

Excellent written communication skills with strong grammar, spelling, and punctuation.
Previous experience in customer service, preferably in a chat-based or online support role.
Ability to type quickly and accurately while maintaining a conversational tone.
Empathy and patience to understand and address customer concerns effectively.
Strong problem-solving skills with the ability to think quickly and find appropriate solutions.
Ability to multitask and manage multiple chat conversations simultaneously.
Job Type: Full-time

Salary: ₹16,000.00 - ₹24,000.00 per month

Schedule:

Monday to Friday
Morning shift
Supplemental pay types:

Performance bonus
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work (Preferred)