Officer

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Full-time
Regular / Permanent
Benefits & Perks
Health insurance, Paid sick time
Benefits
Pulled from the full job description
Health insurance
Paid sick time
Full Job Description
Job : Operations
Primary Location : Asia-India-Pune
Schedule : Full-time
Employee Status : Permanent
Posting Date : 25/May/2026, +:41:10 AM
Unposting Date : Ongoing

Role Responsibilities

JOB SUMMARY

Define key responsibilities to reflect the duties and responsibilities of this role.

Ensure accurate processing of HOME LOAN, SME LAP & BIL. Also, scrutinization of documents as per policy and KYC norms.
Ensure error free processing for all RFES, ESDS & CMS application, Account opening processing & document updation assigned to your job role and avoid any operational loss.
Ensure processing & adherence to internal/external policies while reviewing/verifying documents pertaining to Loans, Account Opening and Disbursal related processes.
Adherence to the RBI/Regulatory guidelines in case of NR, FCY and CDD while processing the case.
Ensure proper updation of all registers/system updation on a daily basis as applicable.
Maintain MIS data correctly and promptly to the concerned.
Record Archival as per laid down process/timelines
Strategy

Identifies opportunities for process improvements and remove process “bottle necks” .
Assess process health (through key metrics) & identify broken processes that requires redesign
Uses customer/stakeholders feedback to continuously re‑ engineer processes
Business

Ensure Timely resolution of customer queries & complaints
Being client centric understands customers’ requirements, able to apply them and guide other team members
Processes

Consistently exceed productivity, accuracy and timeliness norms
Identifies and shares best practices within your scope of work with LM/Unit Manager with a view to implementing standardized, simplified and automated processes –minimizing non value-added and duplicated activities, reducing TAT, maximizing paperless processing & deskilling of activities
Identify and suggest process improvement through automation, STP and digitization or cost reduction solutions

People & Talent

Understands the various components in dept's financials and able to highlight improvement areas including contribution to cost-save measures
Good understanding of the various components in the dept's financials and be able to plan initiatives to influence trends
Risk Management

Establishes a performance culture around Risk Management using root cause analysis and corrective action planning as key

Ensures appropriate follow through of audit findings
Governance

elements of operational risk management Proactively identifies, assesses and mitigates risk issues
Establishes a clear, well tested continuity plan
Manages process requirements of risk mgmt. framework

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the India- OB Operations Pune Team to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
BCSBI & RBI

QUALIFICATIONS

TRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONS

Graduate from any stream

1-2 working years’ experience as a officer in lending operations.
preferred with specialisation in the unit being deployed

ROLE SPECIFIC TECHNICAL SKILLS AND COMPETENCIES AND PROFICIENCY LEVELS

Technical Competency Name: Proficiency Levels
Manage Conduct Advanced

Manage Risk Advanced
Manage People Entry

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers