Support Executive| Voice Process

JD - Support – Voice Process

Job Description

Ciferon is a simplest restaurant POS and management software that works online and offline both, integrated with leading platforms which provide the easy operations like: Billing, Inventory, accounting, Reports, online orders and many more. Hence, the major part is customer support. So we are looking for the support executive for voice process who has a major role in the organization for the growth of both employee and company.

Roles & Responsibilities

 Graduate/Undergraduate candidates can apply.

 Good communication skills in English Required.

 Listen to customers concerns, issues and questions.

 Resolve customers concerns and answer customers questions to your best ability

 Maintain a positive attitude and calmly respond to customers complaints.

 Strong multi-tasking skills.

 Must be flexible for night shift & rotational shift.

 Have daily interactions with customers and handle all issues from end to end via call.

 Go the extra mile to engage customers in solving issues and ensure satisfaction.

 Quickly and effectively build rapport with customers and resolve issues

 Managing customer expectations regarding estimated response times

 When required need to visit client and give the training of the software.

 Communication Proficiency - Ability to convey message effectively: Comprehension, Active Listening, Rate & Clarity of Speech, Conversational Ability.

 Make technical presentations and demonstrate how a product meets client needs.

Experience Range - 1 to 2 years

Salary Range – 10K to 14K

Job Location- Nagpur

Skills required - Excellent English Verbal & Written Communication Skills

Job Requisite- BPO Experience.

Job Requirement Flexible to work in rotational shifts. 6 days working with 1 day rotational off

Contact Person- Alefia Husain

Contact Number/ID- ++1-XXXXXXXXXX / alefia@ciferon.com

Address- Plot 18,1+, Near Dainik Bhaskar Office, Untkhana Square, Great Nag Road, Nagpur-440003

Job Type: Full-time

Salary: ₹10,000.00 - ₹14,000.00 per month

Schedule:

Day shift
Education:

Bachelor's (Required)
Experience:

Customer service (Required)